Returns & Refunds

Everything in the shop is packed and mailed by one person, from home. If something isn’t right, tell me and I’ll fix it.

The short version. You have 30 days from delivery to return an item for a refund. If it arrived damaged, defective, or simply isn’t what you ordered, I cover everything, postage included.

If you changed your mind

Email me at [email protected] within 30 days of delivery with your order number, and I’ll reply with the return address and instructions. The item needs to come back unused and in its original presentation card.

Return postage is yours to cover, and the original shipping charge isn’t refunded. There’s no restocking fee. Once the item arrives back with me, I issue the refund to your original payment method within 5 business days — your bank usually takes a few days more to show it.

If it arrived damaged, faulty, or wrong

Email me within 30 days with your order number and a photo. I’ll send a replacement or a full refund including the original shipping, whichever you’d prefer. You don’t need to mail anything back, and you’re never out of pocket for postage.

If it never arrived

Orders ship from the United States, and international post can be slow. If tracking has gone quiet for more than 30 days past the ship date, email me and I’ll replace the order or refund it in full.

Cancelling an order

Orders go out in a weekly batch. If you email before yours ships, I’ll cancel it and refund you in full, no questions.

Exchanges

There’s only one item in the shop at the moment, so an exchange is really a refund and a new order. Follow the return steps above.